Dariaus Čibonio mokymų centras

Conflict situations and stress management

Open course for those who face and have to manage conflicts with external and internal customers

- Learn to handle conflicts in a positive way -

Location: Hotel "Vilnius Grand Resort"

Number of participants:

CONTENT OF THE TRAINING
  • What is stress? Positive and negative effects of stress;

  • Stress handling mechanism and our possibility to control it. Analysis of specific stressful situations;

  • Anatomy of conflict in a nutshell;

  • Using the Transactional Analysis model when handling conflict situations;

  • Conflict situations management techniques

  • The modern times’ stressogen – lack of time. The modern view of time management;

  • Handling stress when being criticized. How to criticize and accept criticism constructively. The essential principles and techniques. The proper relation between praise and criticism.

  • Current day disbalance between the essential areas of life. The ways to improve the balance between work and personal life.

  • The bank of gold ideas.

  • More Less
    Participation
    fee

    390 EUR + VAT per person or

    340 EUR + VAT per person, when registering 3 employees from the same company

    IN-COMPANY TRAININGS
    We could adapt the program specifically to your company needs.
    Contact us to discuss the terms of cooperation: +370 620 10001, +370 609 97856, info@lyderyste.lt
    Trainer and author - Darius Čibonis