Dariaus Čibonio mokymų centras

Professional Customer Service

Open course for customer service specialists

- Increase sales through better service -

Location: Hotel "Vilnius Grand Resort"

Number of participants:

  • What is great customer service. What makes customers return.
  • Analysis of Customer Service Case.
  • Active and Passive service. Structure of active customer service talk. 
  • Conversation opening. How to manage the initiative of the conversation. 
  • Power of words: which expressions should be avoided and which ones should be used more often. 
  • Questioning for needs. How to motivate the customer to disclose his needs more openly. 
  • Finding additional needs for cross selling. 
  • Effective argumentation. How to present an offer one could hardly refuse. 
  • Handling the customers' objections. Most common objections and how to handle them effectively. 
  • Handling price negotiations. Viewing discount request as additional sales opportunity.
  • Bank of golden ideas. Overview of the seminar. Action plans. 
  • More Less

    Vidinių klientų aptarnavimo mokymų kaina priklauso nuo mokymų trukmės. Sususiekite pokalbiui apie bendradarbiavimą.

    We could adapt the program specifically to your company needs.
    Contact us to discuss the terms of cooperation: +370 620 10001, +370 609 97856, info@lyderyste.lt
    Trainer and author - Darius Čibonis