Dariaus Čibonio mokymų centras

Professional Customer Service

Open course for customer service specialists

- Increase sales through better service -

Location: Hotel "Vilnius Grand Resort"

Number of participants:

LEADER OF THE PROGRAM

Trainer and author
Darius Čibonis

HOW YOU WILL BENEFIT

You will learn how to exceed customers' expectations
You will learn to sell without extra discounts
You will biuld better relations with customers
Pasisemsite motyvacijos
Kursite tvirtesnius santykius su klientais

Training methods

Each topic is accompanied by practical tasks, their discussion and real-life examples

FOR ADDITIONAL INFORMATION:

+370 610 67678
info@cibonis.lt

CONTENT OF THE TRAINING
  • What is great customer service. What makes customers return.
  • Analysis of Customer Service Case.
  • Active and Passive service. Structure of active customer service talk. 
  • Conversation opening. How to manage the initiative of the conversation. 
  • Power of words: which expressions should be avoided and which ones should be used more often. 
  • Questioning for needs. How to motivate the customer to disclose his needs more openly. 
  • Finding additional needs for cross selling. 
  • Effective argumentation. How to present an offer one could hardly refuse. 
  • Handling the customers' objections. Most common objections and how to handle them effectively. 
  • Handling price negotiations. Viewing discount request as additional sales opportunity.
  • Bank of golden ideas. Overview of the seminar. Action plans. 
    • More Less

    Labai žmogiškas charizmatiškas lektorius. Mokymai buvo labai lengvai suprantami. Nepergrūsta informacijos, paliesti svarbūs niuansai.

    Marynas Beiga
    UAB "ESSVE Lietuva" klientų aptarnavimo vadybininkas ("Profesonalus klientų aptarnavimas")
    Participation
    fee

    390 EUR + VAT per person or

    340 EUR + VAT per person, when registering 3 employees from the same company

    IN-COMPANY TRAININGS
    We could adapt the program specifically to your company needs.
    Contact us to discuss the terms of cooperation: +370 620 10001, +370 609 97856, info@lyderyste.lt
    Trainer and author - Darius Čibonis
    Also recommended
    Derybų vedimo mokymai
    Negotiation Skills
    - Learn to win in negotiations -
    Itaigus prezentavimas 2016
    Presentation skills and techniques
    - Learn to speak with confidence in a convincing way in front of the audience -
    Streso konfliktu valdymas
    Conflict situations and stress management
    - Learn to handle conflicts in a positive way -
    Dariaus Čibonio mokymų centras

    UAB "Darius Čibonis training centre"

    Tel.: +370 610 67678

    e-mail info@cibonis.lt

    Dates Clients Contacts Privatumo politika